1. Our Contract
All bookings are made with Recados e Narrativas (our registered company name). By booking a trip with us you agree to these Booking Conditions (which constitute the entire agreement between you and Recados e Narrativas). Your booking will be accepted by us on this basis.
2. Acceptance of Booking and Final Payment
We reserve the right to consider invalid any registration for which payment has not been made in full.
Our guided walks have a maximum of 2 participants.
3. Your Details
In order for us to confirm your tour you must provide all the requested details, including full name, email address, phone number and any dietary allergies you have which may affect your culinary experiences.
4. Cancellation by the traveler
If you cancel your booking, a cancellation fee will apply. A cancellation will only be effective when we receive written Email confirmation of the cancellation. If you cancel a tour, the following costs will apply:
72 hours or more from when the tour starts: no costs (full refund issued)
72 to 48 hours before the tour starts: we will retain 50% of the total cost
Less than 48 hours the tour starts: or no show: we will retain 100% of total cost
5. Cancellations by Recados e Narrativas
We reserve the right to cancel any experience up to 24 hours prior starting the tour.
We may cancel an experience at any time prior to departure if, due to natural disasters or other external events, it is not viable for us to operate the planned itinerary.
In the event of cancellation, a full refund will be issued to you.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking.
The price of your tour includes:
• all activities as listed in the ‘Included’ section
• all food and drink as listed in the ‘Included’ section
• the service of a professional guide as described in the ‘Included’ section
The price of your experience does not include:
• international or internal flights
• airport transfers unless specified
• meals other than those specified in the 'Included' section
• Optional activities and all personal expenses
8. Change of Itinerary
While we endeavor to operate all tours as described, we reserve the right to change the trip itinerary. In order to ensure greater safety and quality in carrying out activities, Recados e Narrativas reserves the right to change hours, location and structure in case of inadequate weather conditions.
You appreciate and acknowledge that the nature of this type of culinary tour requires flexibility and you should allow for alternatives. It is understood that the route, schedules, itineraries, amenities and foods may be subject to alteration without prior notice due to local circumstances.
10. Responsibilities during Experiences
Tour Start Date: It is your responsibility to be at the meeting point at the specific tour beginning on the day and time booked. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
The customer must respect the time set for beginning of the tour. On our guided tours, the decision of the local guide is final on all matters that may threaten the safety and well-being of the group or individual travelers. Our guide takes responsibility for making decisions in the case of unexpected events. Customers should respect the decisions and directions of the guide.
11. Food and Drinks
All of our wines, food and eating places have been carefully chosen according to the characteristics of our tours and are based on years long experience with cooking and Portuguese cuisine. In our selection we have favoured local places that have character and a special atmosphere, either by location, comfort, friendliness of the owners and by the quality of the food.
Liability insurance: Policy Number 203701468, Liability: 50.000,00 euros.
Personal accident insurance: Policy number 203714546.
Death or Permanent disability: 22,000 euros; treatment and repatriation expenses - 1,000 euros.
13. Use of Photographs and images
Any customers image, taken by the local guides or Recados e Narrativas employees at any of our tours can be used by Recados e Narrativas, in the illustration of promotional material and advertising such as brochures, slides, videos and the Internet. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
If you have a complaint about your tour please speak to your guide at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
15. Governing law
The laws of Portugal, govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a tour must be initiated in the courts of Portugal.